Refund policy

Refund & Return Policy

We have a 3-day return policy, which means you have 3 days after receiving your item to request a return. Since we operate on a dropshipping model, items are shipped directly from our supplier's warehouse, so timely reporting helps us resolve issues faster.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You'll also need an unboxing video or clear photos of the item and packaging — this is required for all damage, defect, or wrong-item claims.

To start a return, you can contact us at sardarshuban7.7@gmail.com, or message us on WhatsApp at [0319-7121177]. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we'll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at sardarshuban7.7@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us within 3 days if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right. Claims made after this window may not be eligible for return or refund.

Cash on Delivery (COD) Orders

• If you refuse to accept your COD order upon delivery without a valid reason (such as visible tampering or wrong item), we reserve the right to decline future COD orders for your account.
• Repeated refusal of COD orders may result in future orders requiring advance payment.

Exceptions / non-returnable items
Certain types of items cannot be returned, including:

• Personal care and beauty products (for hygiene reasons)
• Items marked as final sale or clearance
• Products damaged due to misuse or mishandling by the customer after delivery
• Items returned without prior approval or without proof (unboxing video/photos)

We also do not accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have (once the return is accepted), and place a separate order for the new item.

Refunds
We will notify you once we've received and reviewed your return request, and let you know if the refund was approved. If approved:

• For online/bank transfer payments, refunds will be processed within 5–7 business days via bank transfer, JazzCash, or EasyPaisa.
• For Cash on Delivery orders, refunds will be issued via bank transfer, JazzCash, or EasyPaisa to the details you provide, within 5–7 business days of approval.

Please remember it can take some additional time for your bank or mobile wallet to process and post the refund.

If more than 10 business days have passed since we've approved your return and you haven't received your refund, please contact us at sardarshuban7.7@gmail.com.